"Where Multi-Industry News & Insights Become Advantage"

LinkLive Names Mike Bourke CEO to Accelerate Secure, AI‑Powered Customer Engagement Across Regulated Industries

TECHNOLOGY

9/17/20262 min read

Mike Bourke.

LinkLive, the AI‑enabled cloud contact center platform trusted by more than 1,100 banks, credit unions, healthcare organizations, and government agencies, has appointed Mike Bourke as its new Chief Executive Officer. The move signals a major push to scale LinkLive’s Agentic AI technology, designed specifically for industries where security, compliance, and trust are non‑negotiable.

A Leader With Deep Roots in Contact Center Innovation

Bourke brings more than two decades of experience shaping the modern contact center landscape. His background includes senior product leadership roles at Five9, Aspect Software, Verint, and Witness Systems, as well as founding TrampolineAI, a healthcare‑focused contact center AI company later acquired by Voicegain.

At Five9, he helped grow the workforce optimization and automation business from roughly $20 million to a $150 million run rate in under three years, leading key acquisitions that expanded the company’s capabilities. His track record reflects a consistent focus on blending AI, automation, and human‑centered design to improve customer interactions.

Bourke described LinkLive as “the platform I would have wanted to build,” emphasizing its unique combination of agentic AI and enterprise‑grade security tailored for regulated industries. His mandate: help customers resolve more interactions on the first contact, reduce operational costs, and maintain uncompromising trust.

Why Regulated Industries Need a Different Kind of AI

Banks, credit unions, healthcare providers, and government agencies face a dual challenge: customers expect fast, intelligent service, but organizations must meet strict compliance and security standards. Generic contact center platforms often fall short.

LinkLive’s Journey Orchestration Engine was built specifically for these environments. It coordinates every step of the customer journey across voice, chat, and digital channels, anticipating needs, adapting in real time, and transitioning seamlessly between AI self‑service and live agents without losing context.

A network of specialized AI agents handles multi‑step tasks traditional automation cannot, all within an encrypted, auditable environment designed for regulated workflows.

The results speak for themselves:

United Way of Greater Chattanooga — 78% first‑call resolution
CSI BPO — 50% reduction in support costs
North Memorial Health — Epic integration completed in just four months

Backed by Invictus Growth Partners

Invictus Growth Partners, LinkLive’s majority owner, expressed strong confidence in Bourke’s appointment. Co‑founders John DeLoche and William Nettles highlighted his industry‑relevant operating experience and customer‑first leadership style as key to scaling LinkLive’s AI‑powered engagement model into additional regulated markets.

Invictus manages more than $1.3 billion in assets and specializes in AI‑enabled cloud software, cybersecurity, and fintech, giving LinkLive both capital and strategic expertise to accelerate growth.

New Chapter for Secure, AI‑Driven Customer Engagement

With Bourke at the helm, LinkLive is positioned to expand its footprint across regulated industries that demand both innovation and trust. As customer expectations evolve, the company aims to deliver AI‑powered experiences that are not only intelligent and efficient but also secure enough for the world’s most compliance‑heavy environments.

Stay in the Know

Join our mailing list today.