Maple and Quantic Partner to Bring AI Phone Ordering to Thousands of Restaurants
HOSPITALITY
Maple and Quantic partner to bring AI phone ordering to thousands of restaurants.
Maple, a voice AI platform for restaurants, and Quantic POS, a cloud-based point-of-sale provider, have announced a strategic partnership bringing automated phone ordering to Quantic's network of restaurant customers. The integration was announced April 24, 2026 from New York and West Chester, Pennsylvania.
The partnership addresses missed phone calls and lost revenue facing restaurant operators. Industry data shows that restaurants miss between 21 percent and 43 percent of incoming calls during busy periods, costing individual locations an estimated $100 to $600 per day in unrealized orders.
Integration Capabilities and Deployment
The integration leverages Quantic's POS infrastructure to enable what both companies describe as rapid deployment. The 24/7 AI phone agent allows restaurants to capture every phone order, including during peak hours when staff are serving guests. Orders taken by Maple's AI are automatically synced to Quantic's system, appearing on kitchen display systems and printed tickets like in-store orders.
"Restaurant owners constantly tell us that they can't afford to hire dedicated phone staff, but they also can't afford to miss calls," said Aidan Chau, CEO and Founder of Maple. "By integrating our natural Voice AI with their best-in-class POS system, these locations can answer more calls, handle complex orders with modifiers and allergies, and send everything directly to the kitchen. The order flows directly into their existing workflow without extra tablets, duplicate entries, or friction."
Unlike typical AI phone systems requiring weeks of menu programming and system configuration, the Maple-Quantic integration enables deployment in minutes. Maple pulls menu data directly from Quantic's platform, including items, modifiers, pricing, and availability, ensuring accurate order taking from initial deployment.
Technical Integration Features
Key integration capabilities include direct POS integration where phone orders are automatically pushed to Quantic POS, appearing on kitchen display systems and receipt printers instantly without extra tablets or manual re-entry. Real-time menu synchronization pulls live menu data directly from Quantic, including items, modifiers, pricing, and availability, eliminating manual menu programming.
Payment processing allows customers to pay over the phone through Quantic-integrated text-to-pay links or choose to pay in-store upon pickup, with all transactions flowing through Quantic's existing payment rails to preserve merchant residuals. Multi-location support enables restaurant groups to deploy Maple across all Quantic locations simultaneously, with centralized menu management, unified reporting, and location-specific customization.
The 24/7 availability ensures restaurants capture phone orders even during peak rushes, after hours, or when staff are focused on in-store service. Beyond order taking, Maple's AI handles reservations, catering inquiries, hours and directions, and frequently asked questions, providing comprehensive phone support for restaurant operations.
Market Performance and Adoption
Arnav Kaushik, Director of Software Engineering at Quantic, framed the partnership through operational benefits. "We're really excited about the partnership between Quantic and Maple," Kaushik stated. "We've always emphasized the importance of our merchants' success when evolving our system, and the new AI voice ordering capabilities will do exactly that. Restaurant operators can rest easy knowing they won't miss revenue due to busy lines."
Since launching in December 2023, Maple has answered over 1 million calls for restaurants with a 92 percent resolution rate without human intervention. A graduate of Amazon's AWS Generative AI Accelerator, Maple serves over 1,000 merchant locations nationwide and processes thousands of calls daily.
"The feedback from restaurant owners has been overwhelmingly positive," Chau added. "They're capturing orders they would have missed, their staff can focus on in-store service, and the system handles the complexity without any training required. For our partners, it's become one of the most requested features because it solves a problem every restaurant operator already knows they have."
Platform and Availability
The company integrates with major POS systems including Toast, Square, Oracle, Clover, and now Quantic. The Maple integration is available immediately to all Quantic merchants in the United States. Restaurants can activate the service through their Quantic representative.
Maple, formerly Argo Labs, positions itself as the leading voice AI platform for restaurants, providing 24/7 phone answering for restaurants and local businesses. The platform integrates with major POS systems and partners with leading restaurant technology platforms. Headquartered in New York City, Maple operates with a mission to ensure no restaurant misses a customer call. Additional information is available at maple.inc.
Quantic POS is a cloud-based point-of-sale solution built for restaurants and retail businesses. The platform offers menu management, inventory tracking, employee management, and real-time analytics, helping businesses streamline operations and make data-driven decisions. With processor-agnostic payment integration, 24/7 support, and solutions for full-service restaurants, quick-service restaurants, and retail stores, Quantic serves businesses nationwide. Additional information is available at getquantic.com.