Paycom's IWant AI Engine Delivers 431% Three-Year ROI, Study Finds
TECHNOLOGY
Forrester reports that a composite Paycom client organization saw a projected three-year ROI of up to 431%.
Most HR software requires training, navigation, and a learning curve before employees and managers can access the information they need. Paycom's IWant is built differently, and a new study shows that difference translates into measurable financial returns.
Paycom Software, a leading provider of cloud-based human capital management software, has released findings from a Forrester Consulting study examining the projected benefits of IWant, the industry's first command-driven AI engine operating within a single database. According to the study, a composite organization representative of interviewed Paycom clients could achieve a projected three-year return on investment (ROI) of up to 431%.
How IWant Works
IWant allows leaders, HR professionals, and employees to instantly access accurate workforce information from Paycom's single database without navigating menus or learning software architecture. Users can prompt IWant using voice or text commands, and the AI engine retrieves the relevant data immediately, streamlining workflows and eliminating the friction of traditional software navigation.
Recently recognized as a Top HR Product of 2025 by HR Executive, IWant represents a shift from traditional HR platforms that require users to know where information lives within the system. Instead, users ask for what they want, and the AI handles the rest.
"The ROI our clients experience when using IWant to find information and take action is unmatched," said Chad Richison, founder and CEO of Paycom. "This study shows the impact IWant has on an organization culturally and financially. I am proud to see the efficiency gains IWant creates across all levels of an organization."
What the Study Found
Paycom commissioned the Forrester Consulting study, titled "New Technology: The Projected Total Economic Impact of IWant by Paycom," to understand the cost savings, business benefits, and potential ROI of the platform. Drawing on interviews across multiple industries, the study revealed significant outcomes including streamlined processes and clearer access to insights across the entire workforce.
A director of HR in the entertainment industry explained the impact: "IWant makes it easier for HR to find exactly what we're looking for, and IWant empowers employees to access information themselves, making HR communications with them much easier."
Even non-power users reported immediate value. A technology CEO who doesn't typically interact with HR systems regularly highlighted IWant's accessibility: "IWant provides immediate application enablement. I get immediate value. Without any training or knowledge of Paycom, I can go in and immediately understand more about my employees and what their company journey looks like. It's not just about how much time IWant is saving managers. It's also about the better decision-making and what it enables them to do."
Why This Matters for HR Technology
The findings arrive at a moment when HR departments are under pressure to demonstrate the business value of their technology investments. With economic uncertainty driving budget scrutiny, platforms that can quantify their impact through cost savings, efficiency gains, and improved decision-making have a competitive advantage.
Paycom's single-database architecture allows the company to apply AI and automation across its entire solution, from payroll and timekeeping to applicant tracking and benefits administration. Because all data lives in one place, IWant can surface insights that would require multiple steps or manual work in fragmented systems.
For over 25 years, Paycom has been recognized for its innovative technology and workplace culture while serving businesses of all sizes in the United States and internationally. The company's employee-first approach, combined with full-solution automation, is designed to simplify HR and payroll processes from hire to retire.
The full Forrester study is available on Paycom's website, offering additional details on the methodology, projected outcomes, and case examples from interviewed clients.