Queue Unveils Automated Pharmacy Kiosk That Dispenses Prescriptions in Under 30 Seconds
HEALTH & BEAUTY
Queue’s autonomous pharmacy fits into lobbies, workplaces and clinic waiting rooms, bringing prescription pickup to wherever patients already are.
The future of pharmacy may be arriving sooner than expected. Queue, a healthcare technology company focused on pharmacy automation, has unveiled an autonomous robotic pharmacy kiosk designed to fill prescriptions in less than 30 seconds. Built to operate in locations such as clinic waiting rooms, workplaces, and public facilities, the kiosk is intended to bring prescription access closer to patients while helping address growing challenges facing the pharmacy industry.
As pharmacies across the United States contend with staffing shortages, increasing workloads, and the growth of pharmacy deserts, Queue believes automation can play a key role in improving accessibility and efficiency. The company’s latest innovation seeks to reimagine how medications are dispensed and delivered to patients.
Pharmacy Experience Without the Wait
The autonomous kiosk is designed to function much like a traditional pharmacy but without requiring customers to wait in line or interact with a pharmacy counter.
According to Queue, the process begins when a healthcare provider submits a prescription electronically. The patient then receives a pickup code that can be scanned at the kiosk. Once verified, the system automatically fills, verifies, and labels the prescription before dispensing it directly to the patient. Queue’s software also manages insurance processing and payment transactions behind the scenes.
The company says prescriptions can be filled in approximately 30 seconds, dramatically reducing wait times compared with many traditional pharmacy environments.
Designed to Expand Access to Medication
Queue’s broader mission extends beyond convenience. The company says its technology was created to help reduce health inequities by addressing the rise of pharmacy deserts, communities where residents have limited access to prescription services. According to research cited by the company, nearly 18% of Americans live in a pharmacy desert.
By allowing pharmacy services to be deployed in a wider variety of locations, including underserved communities, urgent care centers, and outpatient clinics, the company hopes to make medications more accessible while allowing pharmacists to dedicate more time to patient care.
Built for Accuracy, Speed, and Scale
Queue describes the kiosk as one of the most advanced pharmacy dispensing systems developed to date. Key capabilities include:
Support for 340 unique medications
Machine-vision verification for every dispensed pill
Automated insurance and payment processing
Installation in less than a day at care sites
No membership fees required for patients
Full auditability and prescription tracking capabilities
The system can stock medications directly from wholesale bottles and is designed to dispense thousands of prescriptions while maintaining high levels of verification and accuracy.
Responding to a Changing Pharmacy Landscape
The announcement comes as the pharmacy industry faces mounting operational pressures. Queue previously noted that nearly one in three U.S. pharmacies has closed since 2010, while technician vacancies, staffing shortages, and reimbursement challenges continue to strain traditional pharmacy models.
CEO Nick Desai says the company’s goal is to ensure that geography no longer determines whether patients can access needed medications. By placing pharmacy services closer to the point of care, the company hopes to improve both convenience and healthcare outcomes.
A Glimpse Into the Future of Healthcare Delivery
As automation continues transforming industries ranging from manufacturing to retail, healthcare is increasingly exploring how technology can improve efficiency without sacrificing safety. Queue’s autonomous pharmacy kiosk represents a significant step in that direction, combining robotics, machine vision, and software automation to simplify one of healthcare’s most essential services.
If successful, the platform could help redefine how prescriptions are dispensed, bringing pharmacy services directly to the places where patients already receive care and reducing barriers to timely treatment.
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